Frequently Asked Questions
Where would you like to call today?
- Will they work from any touch tone phone from home, hotel etc?
- Who do I speak to if I experience a problem with my card ?
- Can I usually get through to the countries I need to ?
- Do these cards expire ?
- Can I order and pay by post?
- Might the rates change during the use of my card?
- Can I call from more than one country?
- Can I call more than one country?
- What other cost should I be aware of?
- What is a connection fee?
- Can I still save money on my phone bills if I use a mobile or cell phone to call overseas with these phone cards?
- How long before I receive my card or email with my PIN?
- How do I actually use the cards?
- How do I find the best card for the country that I wish to call?
As a rule you may use from almost any touch-tone phone. There are no guarantees. Some hotels may place a surcharge on free phone access. Although this is rare some hotels may bar the access number.
Whilst the vast majority of calls are made with ease and without problems, occasionally you may experience a problem with your card to a particular location. Each phone card supplier have their own customer services department (some are open 24 hours) who can take a look at your specific card in the event of a problem. As we are a reseller of phone cards we do not have access to your card account. However, the customer services for your specific card will have this information. They also have the ability to credit your card, e.g. in the event of a call being prematurely terminated. If you experience any problems with your card you should call this number first.
Generally speaking the answer is yes. No telecom supplier can guarantee 100% up time, but vast majority of calls get through 1st time.
Yes. Cards tend to expire a certain number of days after first use. Typically this might be up to 6 months from first use. This information is usually provided on each card or on our terms and conditions page for each card. Alternatively, the customer service department of the card will be able to tell you.
Yes. You should go as far as the credit card screen and then print your details (we suggest you also make a copy for yourself). You can either send us your credit card details using the form or send us a cheque. Please note that cheques should be made payable to NZ Phone Cards and marked not negotiable. We only accept Australian cheques.
Most service providers of phone cards reserve the right to change their rates without prior notice. At NZ Phone Cards we try to update our rate tables, within a few days of being given official notification about these changes. We suggest that if you want the exact latest rates then you check these with the customer services number of the particular card in question. There is however no guarantee that rate will remain the same. We find however that rates changes are not frequent.
In some cases yes. As you look at the notes on each card on our search results page you will find out which cards can be used overseas. The rates do not tend to be as good as the rates offered to call overseas from New Zealand but they offer the convenience of being able to use one card in many countries. Some cards also offer a call back service to Australia where you can call Australia via toll-free numbers from overseas.
Yes, you can phone as many as your card’s credit limit will allow you to phone.
Some cards may also have an additional surcharge for calling mobile phones in overseas countries.
Some phone cards have a connection fee which is a once-off charge to your phone card for each call you make. If you tend to talk longer on each call it may be worthwhile to purchase cards with a connection fee as they tend to have lower per min rates. If you tend to make shorter calls it may be worthwhile to buy cards with no connection fee. Each card’s connection fee (if any) is listed on our website.
11. Can I still save money on my phone bills if I use a mobile or cell phone to call overseas with these phone cards?
Yes. However, you will still be charged by your mobile phone’s service provider for calling the phone card’s local number – if you can make free national calls then there is no additional charge from your telco provider.
Your first order is usually posted to you. If you need your card URGENTLY to make a call, please call us on +64 (9) 8869903 with your order number and we can email your PIN to you instantly. We usually email your information within 24 hours of receiving your order. If you do not receive your card, please either email or call our team. After your first order, any other orders you make will be delivered instantly.
First you dial the access number in the city you are in which will be provided with the phone card or email. After dialing this number you will be asked for your PIN number (also provided with the card or email) which you key in on your phone’s keypad. At this point most cards will inform you of your remaining balance and ask you to dial the number you want to call just as you would any on any phone. ie:
Interstate Calls: Area code + Phone Number
International Calls: International Code (00) + Country Code + City Code + Phone Number
For additional calls, do not hang up simply press # twice or * twice at the completion of your first call. The keys you need to press may vary depending on which card you are using but the card or the recorded message will tell you which key to press.
